Last updated: May 1, 2026. Replace bracketed business details and have this page reviewed by counsel in your state or country before relying on it for compliance.
This policy explains how Engage Performance handles fees, credits, and refunds for coaching services and related purchases made through this website. By completing checkout, you acknowledge that you have read this policy and our Terms of Service.
No refunds (general rule)
Except where applicable law requires otherwise (see “Statutory rights” below), all fees are non-refundable. Coaching, programming, setup work, and consultancy are customized professional services. Once payment is captured, it compensates for reserved capacity, analysis time, and delivery of deliverables — including work scheduled or commenced shortly after purchase.
We do not provide refunds for: buyer’s remorse; unused sessions or weeks within a prepaid block; failure to follow programming; lack of results (individual outcomes vary and are not guaranteed); scheduling conflicts on your side; or dissatisfaction where services were delivered materially as described.
Subscriptions and retainers
If you purchase a recurring subscription or monthly retainer through our checkout, cancellation stops future renewals only. You remain responsible for charges already incurred for the current billing period. Past payments are not refunded when you cancel.
Chargebacks and payment disputes
Initiating a chargeback or payment dispute without first contacting us to resolve a legitimate billing error may result in immediate suspension or termination of services and recovery of fees, costs, and attorneys’ fees where permitted. If you believe a charge is incorrect, email engagebiosupplements@gmail.com with your order details within seven days of the charge.
Statutory rights and regional exceptions
Nothing in this policy limits non-waivable consumer rights that apply to you. Depending on where you live, mandatory laws may grant rights to cancel certain contracts within a cooling-off period, require disclosure of specific information, or prohibit certain waiver language. If a tribunal or regulator determines that a provision of this policy is unenforceable, the remainder stays in effect.
European Economic Area and UK: If mandatory consumer rules apply to your purchase, you may have rights in addition to this policy (for example, information about withdrawal where applicable). We will comply with those rules where they cannot lawfully be waived by contract.
United States (California and other states): Certain state laws provide specific disclosures or rights. If you are a California resident, see our Privacy Policy for California-specific privacy disclosures. For refund-related statutory rights, consult your state’s consumer protection office — we do not waive rights that cannot legally be waived.
Good-faith errors and duplicate charges
If we process a clear duplicate charge in error, or if a technical failure causes you to be billed an incorrect amount, contact us at engagebiosupplements@gmail.com. We will investigate and, where appropriate, issue a correction or refund of the erroneous amount to the original payment method. This limited remedy does not convert our general no-refund rule into a satisfaction guarantee.
Pauses and rescheduling (not refunds)
Where your separate coaching agreement or written confirmation allows pausing services for documented injury, illness, or travel, that accommodation is not a refund — it is a scheduling or delivery adjustment only unless explicitly stated otherwise in writing signed by both parties.
Questions
For billing questions, email engagebiosupplements@gmail.com. For legal notices, use the contact information in our Terms of Service.